Ordering FAQ's

Answers to commonly asked questions.

What are my payment options?
Mi Presentacion accepts Visa, MasterCard, American Express and Discover credit card payments. We do not accept personal checks. To pay by cashiers checks and money orders, please call our Customer Service at 1-888-625-9400. Our customer care representatives are available to assist you Monday - Friday (9:00AM - 7:00PM CST).

What is the currency for all prices?
All prices listed on Mi Presentacion's website are US Dollars.

Will I be charged sales tax?
Orders shipped to destinations outside the state of Texas will not be charged sales tax. Any orders shipped within the state of Texas will be charged 8.25% sales tax.

Can I place my order over the phone?
We encourage you to place your order ONLINE. This is the most effective and efficient way of placing and tracking your order. However if this is not an option, please give us a call and one of our friendly and helpful customer care representatives will be happy to assist you!

Do you have a catalog?
Periodically, Joyful Events Store publishes catalogs focused on the items that our customers request the most. At this time, we are offering a catalog with some of our most popular decorations, craft supplies, and other accessories. The catalog can be found here. Unfortunately, Joyful Events Store does NOT offer a catalog with our selection of dresses. All our dresses and available pictures can be found on our website.  

Do you offer free samples?
Product samples are not available for most items. Fabric swatches may be available upon request. Please contact our Customer Service for more information. 

Do products such as toasting sets, favors and centerpieces come assembled?
Some fragile products, such as large toasting sets, may be packaged separately to ensure that your items arrive in perfect condition. Nonetheless, your items will arrive decorated or customized as requested in your order options. Setup and assembly should be minimal, if any. 

Will I receive an order confirmation and tracking information for my order?
You should receive an order confirmation shortly after placing your order. Please review your order to ensure that all details are correct. Please contact customer service immediately if anything appears incorrect or if you wish to make changes. Once your order has been processed and is ready to ship, you will receive a second email with tracking information for your order.

How long does it take for a dress to ship?
It depends on if the dress is in stock or not. If the dress is in stock, it will usually ship out within one week. If the dress is not in stock, it can take up to 12 weeks in production and another week prepare and ship out to you. 

How long does shipping take?
Ground shipping takes up to 5 business days. If an item that you ordered is not in stock, your order may be placed on back order and it will take a little longer. 

Where are you items shipping from?
All of the products you order will ship from our warehouse in Fort Worth, Texas.

Do you have pictures of the dresses in other colors?
All of the pictures we have are already published online. Unfortunately, it is not always possible to have a picture of every product in every color offered. Please keep in mind that many of our products can be ordered in almost any color combination

How do I obtain my tracking number?
Our system will automatically send you an email with tracking information when your order has been shipped. You may also look up an order status on your Account page.

Do you sell wholesale?
At this time, we do not sell wholesale. We do not sell our accessories, dresses or any other product to companies looking to re-sell. However, some of our accessories and decorations do qualify for bulk quantity discounts. Please inquire for more information.