To process a return or exchange, contact us immediately. You must receive authorization. l from one of our representatives before submitting a return. If you send a package back without an approved authorization, NO credit will be issued and NO exchanges will be allowed.
Once you have obtained approval, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Exchange Policy for Dresses
Dress orders can NOT be cancelled once the order has been placed.
Please note that every dress is carefully checked for any type of defects or damages immediately prior to shipping. All the dresses we offer are of superb quality and all dresses are new. However, if the dress arrives damaged or defective, you will have 5 days from the day you receive your order (according to USPS or FedEx tracking information) to contact us via phone, fax, or email. If defective or damaged, we will be happy to exchange your dress for the same style, color, and size with approved authorization. Please keep in mind that any dress exchanges may take an additional 2-12 weeks to ship. To exchange your dress, it must be in the same condition as when it left our store with all tags attached and no signs of wear. You will incur return shipping fees that will not be reimbursed.
All merchandise is shipped via USPS or FedEx. Every shipment is insured for full dollar value in case of any damage or loss while it is in route to you.